Refund Policy

Last updated: July 2026

1. General Refund Terms

At Raion Technologies, we strive to ensure absolute customer satisfaction with our rentals and repair services. If you are not entirely satisfied with your purchase or service, we're here to help.

2. Repair Services

For our laptop and printer repair services:

• If the device is not repaired successfully, you will not be charged for the repair service, apart from a standard diagnosis fee (if explicitly agreed upon prior).
• If the same issue reoccurs within our standard 30-day warranty period, we will attempt to fix it again free of charge. If unfixable, a full refund of the repair fee will be issued.
• Hardware parts replaced are subject to the manufacturer's warranty and cannot be refunded once installed and accepted.

3. Rental Services

For printer and equipment rentals:

• Security deposits are fully refundable at the end of the rental term, provided the equipment is returned in its original working condition (normal wear and tear excepted).
• If the equipment malfunctions within the first 48 hours and we cannot provide a replacement, a full refund for that month's rent will be issued.
• Mid-month cancellations do not qualify for a prorated refund of that month's rent.

4. Processing Refunds

Once your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Contact Us

If you have any questions on how to return your item or request a refund, contact us at support@raiontechnologies.com.